The Partridge Group Privacy Policy
The Partridge Group website is https://thepartridgegroup.com.au/. This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.
What data do we collect?
The Partridge Group collects the following data:
- Personal identification information (Name, email address and query)
- Personal account preferences; transactional data, such as purchase information; and technical data, such as information about cookies
- Personal data is not just created by a user’s interactions with the site. Personal data is also generated from technical processes such as contact forms, comments, cookies, analytics, and third party embeds.
- The only data collected is the data shown on the User Profile screen from registered users when commenting on posts, data collected via the appointment link and analytics.
- However, some of the plugins may collect personal data
- Comments – when visitors leave comments on the site, we collect the data shown in the comments, and also the visitor’s IP address and browser user agent string to help spam detection.
- Media – if you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
- Contact forms and databases – data captured through contact forms and databases are kept for 3 years for customer service purposes, but the information submitted through them is not used for marketing purposes.
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
The Partridge Group uses analytics tracking. Google Analytics privacy policy is available here: www.google.com/analytics/terms/us.html.
How do we collect your data?
You directly provide The Partridge Group with most of the data we collect. We collect data and process data when you:
- Use the appointment link, send us an email or chat on our website to send us an enquiry.
- Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
- Use or view our website via your browser’s cookies.
- When you call our business number
- When you interact with us on our social media platforms.
- Google Analytics – our third-party analytics platform.
You will not and will not assist or permit any third party to, pass information to Google that Google could use or recognize as personally identifiable information. You will have and abide by an appropriate Privacy Policy and will comply with all applicable laws, policies, and regulations relating to the collection of information from Visitors. You must post a Privacy Policy and that Privacy Policy must provide notice of Your use of cookies that are used to collect data. You must disclose the use of Google Analytics, and how it collects and processes data. This can be done by displaying a prominent link to the site “How Google uses data when you use our partners’ sites or apps”, (located at www.google.com/policies/privacy/partners/, or any other URL Google may provide from time to time). You will use commercially reasonable efforts to ensure that a Visitor is provided with clear and comprehensive information about, and consents to, the storing and accessing of cookies or other information on the Visitor’s device where such activity occurs in connection with the Service and where providing such information and obtaining such consent is required by law.
- You must not circumvent any privacy features (e.g., an opt-out) that are part of the Service. You will comply with all applicable Google Analytics policies located at www.google.com/analytics/policies/ (or such other URL as Google may provide) as modified from time to time (the “Google Analytics Policies”).
- You may participate in an integrated version of Google Analytics and certain Google advertising services (“Google Analytics Advertising Features”). If You use Google Analytics Advertising Features, You will adhere to the Google Analytics Advertising Features policy (available at support.google.com/analytics/bin/answer.py?hl=en&topic=2611283&answer=2700409) Your access to and use of any Google advertising service is subject to the applicable terms between You and Google regarding that service.
- If You use the Platform Home, Your use of the Platform Home is subject to the Platform Home Additional Terms (or as subsequently re-named) available at support.google.com/marketingplatform/answer/9047313 (or such other URL as Google may provide) as modified from time to time (the “Platform Home Terms”).
How do we use and manage cookies?
The Partridge Group uses cookies in a range of ways to improve your experience on our website, including:
- Keeping you signed in
- Understanding how you use our website
- You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
How long we retain and store your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
The Partridge Group securely stores your data [Google Cloud servers and Trend Micro and Google security precautions taken]. The Partridge Group will keep your data for 3 years. Once this time period has expired, we will delete your data at the 3-year mark.
How will we use your data?
The Partridge Group collects your data so that we can:
- Process your order and manage your account.
- Email you with special offers on other products and services we think you might like.
- Answer any query
- Address any complaints and feedback.
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
- Functionality – The Partridge Group uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
- Advertising – The Partridge Group uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. The Partridge Group sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
Marketing
Our Company would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.
- Any marketing targeting will be an opt-in-option only which you will receive via email or advertising. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop The Partridge Group from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please send us your instructions via email.
What are your data protection rights?
The Partridge Group would like to make sure you are fully aware of all of your data protection rights. If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Every user is entitled to the following:
The right to access – You have the right to request The Partridge Group for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that The Partridge Group correct any information you believe is inaccurate. You also have the right to request The Partridge Group to complete the information you believe is incomplete.
The right to erasure – You have the right to request that The Partridge Group erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that The Partridge Group restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to The Partridge Group processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that The Partridge Group transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:
Email us at; support@thepartridgegroup.com.au
Where we send your data
European data protection law requires data about European residents which is transferred outside the European Union to be safeguarded to the same standards as if the data was in Europe. So, in addition to listing where data goes and stored, we are bound by corporate rules.
Visitor comments may be checked through an automated spam detection service.
Privacy policies of other websites
The Partridge Group’s website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
The Partridge Group keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 1-Aug-2022.
How to contact us
If you have any questions about The Partridge Group’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to email us on support@thepartridgegroup.com.au.
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that The Partridge Group has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
www.oaic.gov.au/individuals/how-do-i-make-a-privacy-complaint
Immigration Data Breach Privacy Complaint: visit www.oaic.gov.au/repcomplaint